Restaurants today need a fast and simple way to take food orders. Many customers don't like downloading apps or using slow websites. They want an easy option that works on any phone and even with low internet.
Why WhatsApp Ordering Systems Are Growing
This is why a WhatsApp ordering system for restaurants is becoming more popular. With a WhatsApp ordering system, customers can place food orders through a simple chat.
The Customer Experience
They can view the menu, choose items, and confirm their order just like sending a message. Since WhatsApp is already installed on most phones, customers don't need to learn anything new, making the ordering process smooth and comfortable.
Setting Up Your WhatsApp Ordering System
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Choose Your WhatsApp Account Type
For small restaurants, WhatsApp Business app works well. For larger operations with high order volume, WhatsApp Business API is recommended.
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Create Your Business Profile
Add your restaurant name, logo, address, business hours, and a brief description. This information appears when customers first contact you.
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Sign Up for OrderinWhats
Connect your WhatsApp number to the OrderinWhats platform to enable automation and professional order management.
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Build Your Digital Menu
Upload your menu items with high-quality photos, descriptions, prices, and categorization (starters, mains, desserts, beverages).
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Configure Automated Workflows
Set up welcome messages, order confirmations, preparation time estimates, and ready-for-pickup notifications.
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Integrate Kitchen Systems
Connect OrderinWhats to your kitchen display system or printer so orders flow seamlessly to your preparation area.
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Test the System
Place test orders to ensure everything works smoothly from customer order to kitchen notification.
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Train Your Staff
Ensure everyone knows how to manage orders through the dashboard and handle customer inquiries.
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Launch and Promote
Add your WhatsApp number to your website, social media, physical menus, and store signage.
Key Features to Enable
🤖 Smart Chatbot
Automated responses to common questions like "What are your hours?" or "Do you deliver?"
📋 Interactive Menu
Visual menu with categories, images, and prices that customers can browse easily.
✅ Order Confirmation
Instant automated confirmation with order summary and estimated time.
🍳 Kitchen Notifications
Real-time order alerts to kitchen staff via display screen or printer.
📊 Order Dashboard
Centralized view of all orders with status tracking and analytics.
💬 Customer Chat History
Access to previous orders and conversations for better service.
Managing Orders Professionally
To manage these orders professionally, restaurants use OrderinWhats. It turns WhatsApp messages into clear, organized food orders, sends instant notifications to the kitchen, and helps restaurants handle more orders without confusion.
"OrderinWhats makes WhatsApp ordering simple, reliable, and efficient for restaurants of all sizes."
Best Practices for Success
Response Time
- Aim for under 2-minute response during business hours
- Use automated replies outside business hours
- Set customer expectations with accurate preparation times
Menu Optimization
- Use appetizing, high-resolution food photos
- Write clear, concise descriptions
- Update availability in real-time
- Highlight best-sellers and daily specials
Customer Service
- Be friendly and conversational in tone
- Handle special requests graciously
- Proactively update customers on order status
- Follow up after delivery for feedback
Ready to Transform Your Ordering?
A WhatsApp ordering system combines the simplicity customers want with the professional management tools restaurants need. With OrderinWhats, you can be up and running in less than a day.